Available for hire
PJ D. Bautista ; +63 962 690 5607

// technical support engineer

14° 35' 58" N   120° 59' 03" E  ·  Manila, PH

Uptime in SaaS Support6y 2m

// profile

Technical Support Engineer with over six years of experience in Software-as-a-Service (SaaS), specializing in technical support, API troubleshooting, customer onboarding, and platform integrations.

Experienced in collaborating with Product and Engineering teams to resolve complex technical issues, improve platform reliability, and deliver scalable solutions for customers worldwide.

Proficient in HTML, CSS, JavaScript, Python, SQL, REST APIs, CRM platforms, and modern support technologies with a strong focus on automation, process improvement, and operational efficiency.

// service log

Smartly

Technical Support Engineer

ACTIVE2025 — Present

Resolved complex API, platform and performance issues for global advertisers while collaborating with Product and Engineering teams.

REST APIsSQLJSONJIRAGrafanaKibana

Cello

Technical Support Engineer

RESOLVED2023 — 2025

Supported SaaS onboarding, platform integrations and troubleshooting, while improving internal documentation and AI-assisted workflows.

HTMLCSSJavaScriptPython

Dialpad

Onboarding Specialist

RESOLVED2023

Managed CRM implementation, workflow configuration and customer onboarding, partnering closely with Sales and Product.

CRMWorkflowConfiguration

Booth & Partners

Technical & Remote Support

RESOLVED2021 — 2023

Provided CRM and technical support while improving documentation, communication and operational visibility.

CRMDocumentation

iQor

Technical Support Representative

RESOLVED2020 — 2021

Delivered technical troubleshooting, product support and customer assistance.

Troubleshooting

Microsourcing

Medical Records Specialist

RESOLVED2019 — 2020

Collected medical records, maintained documentation and ensured HIPAA compliance.

HIPAADocumentation

Concentrix

Technical Customer Support

RESOLVED2019

Provided technical support, billing assistance and customer service.

BillingSupport

// stack

Languages

  • —HTML
  • —CSS
  • —JavaScript
  • —Python
  • —SQL

Tools & Platforms

  • —REST APIs
  • —JSON
  • —JIRA
  • —Grafana
  • —Kibana
  • —HubSpot
  • —Intercom

Focus Areas

  • —Technical Support
  • —API Troubleshooting
  • —Customer Onboarding
  • —Platform Integrations
  • —Automation
Emailpjbautista1015@gmail.com
Phone+63 962 690 5607
LocationManila, Philippines
LinkedInlinkedin.com/in/philip-bautista
Facebookfacebook.com/pjbautista01
Instagraminstagram.com/pj.bautista01